Archive for October, 2014

Clarification on changes to EnergyU browser support

October 29, 2014

We’ve had some questions about our last blog post regarding changes to supported browsers and operating system requirements for EnergyU. One question was how to test in preparation for the 2015 changes. Unfortunately there is no way to test or anticipate potential issues. As new packages and enhancements become available for EnergyU, they will not be tested against unsupported versions; when the new packages and enhancements are applied, unsupported versions may or may not experience issues. Future issues that may arise in unsupported versions will not be addressed. Feel free to contact EnergyU Support with questions or concerns. The following are supported versions:

  • Microsoft Windows 7
  • Microsoft Windows 8.1
  • Microsoft Internet Explorer 10.0
  • Microsoft Internet Explorer 11.0
  • Mozilla Firefox 31.0
  • Google Chrome 37.0

! IMPORTANT ! Changes coming to EnergyU browser and operating system support

October 17, 2014

Changes are coming to supported browser and operating system requirements for EnergyU. To ensure your equipment meets the requirements, click HERE to review the document describing these changes.

Course Hanging? Check Compatibility Mode

October 7, 2014

If a user reports a problem launching a course, they receive a “Please wait” message and the course never loads, have them turn Compatibility Mode on. Each browser is slightly different – for additional information, Google (search for) Compatibility Mode for the browser version being used.

EnergyU Role & Responsibilities Acceptance

October 1, 2014

We have recently been notifying administrators of the need to accept the EnergyU Role & Responsibilities. MEA needs a screen shot that shows a check mark showing “Accepted.”

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There are actually two places that you need to check Accept; the course will then show as 100% passed in your credits by user report. If your course does not show 100% and displays an X instead of a check mark, it means that the first submit button was clicked without checking the Accept radio button.

Click HERE for instructions on how to properly accept and “pass” the course.