Archive for the ‘Certificates’ Category

!!! Important Operator Qualification Changes !!!

December 4, 2013

MEA’s Operator Qualification program will undergo changes beginning December 15, 2013. Please click HERE to download the communication document.

Automatic Notifications

June 5, 2013

The automatic resetting of certification programs is working correctly. Unfortunately, we are currently experiencing some difficulties with automatic notifications. A hot fix scheduled for approximately four weeks from now will solve the issues and email notifications will automatically be sent to users 90, 60 and 30 days prior to certificate expiration.

What you need to do:

  • Ensure that your users have a valid email address
  • Ensure that your users are enrolled in the certification program (not just assigned the course). NOTE: Enrolling a user in a certification program will automatically assign the course during the overnight distribution process.

If you do not wish users to receive notifications via email, please notify Laura Legel that you would like this feature turned off for your company.

Date/Time Selection When Granting PEF Certificates

May 28, 2013

Posted May 28, 2013

When granting certificates for performance evaluations, you can manually enter a date or select a date from the calendar. By default, the time is set to 12:00 AM. If you are in a time zone other than Eastern, the time will adjust when you click the Update button. If the time is left at 12:00 AM and you are in the Central time zone, the time will change to 11:00 PM, causing the date to change the previous day. To prevent a date change, simply change the time to 12:00 PM before clicking the update button.

Course Search

Understanding Certificates

April 25, 2013

Viewing Achieved Certificates

As part of the upgrade, users were automatically enrolled in the certificate programs for all courses they were assigned. In version 8, when a user passes a course the certificate is automatically granted.

There are two reports that are useful in viewing passed courses and achieved certificates for individual users.

  • To view courses passed: Select the user and from the Reports tab and click Credits – By User
  • To view achieved certificates: Select the user and from the Certificates tab click View Achieved Certificates

If you run a Certifications – By User report and do not see a user’s certificate listed, verify that the user is enrolled in the certificate program.

When entering new users into the system, best practice is to enroll the user in a certificate program – then they will automatically be assigned the corresponding course/event.

Granting Certificates for Performance Evaluations

Review your Certificate List to obtain the correct performance evaluation certificate number and enroll the user in the certificate program.

To grant and assign a date:

  1. Select Certificate Programs > Manage Certificate Programs and search for the desired certificate number.
  2. Select the certificate and from the Manage Users tab select completion management and search for the user.
  3. Check the user’s box, use the dropdown to change the status to complete, and enter the completion date.
    NOTE: You will immediately be able to view the user’s certificate via the user > Certificates tab > View Achieved Certificates. It takes up to two hours for the certificate to display via the user > Reports tab > Certifications – By User.