Archive for the ‘Internet Explorer’ Category

IMPORTANT IE11 Information

December 4, 2013

DO NOT use Internet Explorer 11 for EnergyU online courses! We previously published instructions on how to get Internet Explorer 11 to work with EnergyU. We have now discovered that although you may be able to get the courses to play in IE11, they do not track or score correctly. The supported browser for EnergyU is Internet Explorer 9. Although not supported, we have not experienced any problems with Firefox or Chrome.

Running Reports Best Practice: Clear Cache

November 21, 2013

If you login to EnergyU and run a report, and then some time later run the same report again using the same session, there is a chance that the data that displays could be cached data. Best Practice is to always clear your cache before running a report.

Internet Explorer 11 and Compatibility Mode

November 20, 2013

Adding the URL for EnergyU to the list of compatibility view websites should allow you to view pages in Internet Explorer 11. Click HERE to view the instructions for adding the correct URL to the list. Internet Explorer 11 is NOT a supported browser for EnergyU.

Temporary Fix for IE11 Login Problems

November 20, 2013

The supported browser for EnergyU is IE9. We experienced many problems with IE10, and now Microsoft has given us IE11. Unfortunately IE11 sends you to a mobile login page, and EnergyU is not supported on mobile devices. If there is NO POSSIBLE WAY you can uninstall IE11 there is a work around.

Make sure to clear your browser cache and go to a website that is supported in IE11 (such as google). While at the google site hit the F12 key on your keyboard. This will open a panel at the bottom of your browser window. Scroll down through the icons at the left and find the last one that looks like a computer with monitor. Select it and you will have Emulation mode setting available to you.

  • Set Document mode to 9
  • Set Browswer profile to Desktop
  • Set User agent string to Internet Explorer 9
IE11 F12 setting

Now you can visit the EnergyU url and it will display using IE9 emulation.

IMPORTANT! You must clear your cache and change your browswer emulation BEFORE going to

Stay tuned as we continue to look for a better solution.

Are you getting the latest News and Updates?

July 25, 2013

If your browser has been caching web pages, and you have not recently cleared your cache, you may not be seeing the latest News and Updates on the EnergyU home page. To ensure that this section of the home page updates for you, right-click in the blue News and Updates area, and then click Refresh from the popup menu.

Refresh Your News and Updates

One more step to prevent caching problems…

July 24, 2013

Caching problems can prevent EnergyU from displaying properly. To ensure that all elements are able to update and display as they should, it is recommended that you allow IE to check for newer versions of stored pages. Under Tools>Internet Options click the Settings button in the Browsing history area. Under Temporary Internet Files DO NOT check Never; Automatically is the recommended setting.

Check for new pages

Clear IE Cache to Prevent Problems

July 22, 2013

For EnergyU administrators, it is good practice to have IE set up to clear the cache on exit. To do this, go to Tools > Internet Options and on the Advanced tab check the box next to Empty Temporary Internet Files folder when browser is closed. Clearing the cache will help ensure proper display of Administrator, and is especially important if multiple EnergyU users are logging on using the same computer.

IE Settings

Clearing IE Cache Resolves Error

June 26, 2013

To prevent your browser from using older versions of files, which can result in EnergyU error messages, you can clear your cache. Select Tools > Internet Options and click the Delete button under browsing history. Make sure to UNCHECK the top Preserve Favorites website data box.

Clear IE Cache

Can’t get to EnergyU? Clear Your Cache.

April 22, 2013

It can be very frustrating when your browser’s memory doesn’t seem to want to cooperate and take you where you want to go! Some browsers are having trouble getting back to EnergyU. (REMEMBER: IE10 is NOT supported.) If you are having trouble getting to the EnergyU login page, please try the following:

  • Close ALL your browser windows.
  • Open Internet Explorer and click on Tools>Internet Options. Click Delete for Browsing History.
  • Uncheck Preserve Favorites website data
  • Check Temporary Internet files
  • Check Cookies
  • Check History
  • Check Download History
  • In the URL field type If this still doesn’t work try